Patients & Visitors
Thank you for the opportunity to serve you during your hospital stay. We at UNC Health Rockingham are dedicated to providing the best care possible for you. Our team will strive to meet your needs in a prompt and courteous manner as our primary concern is for your comfort and well-being.
As part of our commitment to ensuring UNC Health Rockingham provides a safe workplace and a healing environment, weapons detection systems are currently utilized at the entrance to our emergency department and after-hours entrance. All patients, visitors, and non-credentialed vendors will be screened upon entry.
Following your discharge, you will receive a survey which will provide us with feedback concerning your hospital visit. We hope you will take time to fill it out and mail it back. We welcome any suggestions you may have to help us to improve our services and make our patients more comfortable. Please reach us during business hours by phoning our Quality Department or Administration. Our goal is to always provide excellent care.
Patient Relations: 984-974-5006 or email Patient.Relations@unchealth.unc.edu
Patient Information, Visiting Guidelines, Hours & General Information
Mask Policy
Effective Friday, April 18, 2025, UNC Health Rockingham is updating our mask policy for patients and visitors to transition to "Mask Optional" in most areas, with the following exceptions:
- Patients who have symptoms of respiratory illnesses must wear a mask.
- Note: Individuals with respiratory symptoms should not visit our facilities unless seeking direct medical care.
This policy may continue to evolve as we monitor the data related to respiratory virus transmission levels and workforce needs.
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General Visiting Hours
Visitors are welcome from 7:00 a.m. to 9:00 p.m. daily. Those under the age of 18 are discouraged from visiting due to safety and infection control risks. In an effort to maintain a calm and restful environment, all visitors are asked to minimize noise levels throughout the hospital. To give our patients a dedicated time for rest, we observe quiet hours every afternoon between 2 p.m. and 4 p.m.
As part of our commitment to ensuring UNC Health Rockingham provides a safe workplace and a healing environment, weapons detection systems are currently utilized at the entrance to our emergency department and after-hours entrance. All patients, visitors, and non-credentialed vendors will be screened upon entry.
For the safety and well-being of our patients, no visitors will be allowed to enter the facility after 9:00 p.m. except for circumstance-specific visitation. Circumstance-specific visitation is limited to two individuals in the patient room and includes the following:
- Family or designee of a patient in Birthing Center
- Family or designee of a patient just admitted to any unit
- Family or designee of a pediatric patient
- Family or designee of a patient whose condition is not stable or is having difficulty adjusting to environmental changes
- Family or designee of a patient during end-of-life issues
- Patients requiring assistance with ADLs
- Other circumstances as required by law
Restricted visiting hours end at 7:00 a.m. daily and are enforced seven days a week.
Parking and Hospital Entrance Information
For your convenience and to ensure the most timely access to care, please utilize the following information when arriving as a patient or guest at UNC Health Rockingham:
Weekdays from 7 am – 5 pm:
- Outpatient Services: Patients and their support person(s) should park in the main visitors’ lot off E. Kings Highway and enter the hospital through the Main Entrance.
- Outpatient Surgery: Patients and their support person(s) should park in the main visitors’ lot off E. Kings Highway and enter the hospital through the Day Hospital Entrance
- Intensive Care Unit, Birthing Center and Medical/Surgical Units: Visitors should park in the main visitors’ lot off E. Kings Highway and enter the hospital through the Main Entrance. Patients for the Birthing Center should enter through the Day Hospital Entrance.
- Emergency Care: Patients and their support person(s) should park in the Emergency Department lot off S. Van Buren Road/NC Highway 14 and enter the hospital through the Emergency Department Main Entrance.
Weekdays from 5 pm – 7am and Weekends:
- Intensive Care Unit, Birthing Center and Medical/Surgical Units: Visitors must park in the Emergency Department lot off S. Van Buren Road/NC Highway 14 and enter the hospital through the Emergency Department Main Entrance. Patients for the Birthing Center must enter through the Emergency Department Main Entrance.
- Emergency Care: Patients and their support person(s) must park in the Emergency Department lot off S. Van Buren Road/NC Highway 14 and enter the hospital through the Emergency Department Main Entrance.
As part of our commitment to ensuring UNC Health Rockingham provides a safe workplace and a healing environment, weapons detection systems are currently utilized at the entrance to our emergency department and after-hours entrance. All patients, visitors, and non-credentialed vendors will be screened upon entry.
All above stated general visitation guidelines are applicable to the ICU. Hours of visitation are 7 a.m. and 9 p.m. Those under the age of 18 are not allowed to visit in the ICU.
Pediatrics
Visitation is allowed 24 hours a day for parents or designated caregivers. General public visitation is allowed between the hours of 7 a.m. and 9 p.m. PLEASE NOTE: All employees must wear identification badges. Do not give your child to anyone who does not wear a badge. If you have questions, talk to your nurse.
All above stated general visitation guidelines are applicable to the Birthing Center. Hours of visitation are 7 a.m. and 9 p.m.
Siblings of any age are allowed in the Birthing Center during visiting hours. All other visitors must be over 18. We allow one visitor overnight once mom has delivered. We allow 3 visitors in the room at a time. Our waiting room is available for visitors. PLEASE NOTE: All employees must wear identification badges. Do not give your baby to anyone who does not wear a badge. If you have questions, talk to your nurse.
Cologne and Fragrances
Due to allergic reactions in other patients and visitors, do not wear cologne or fragrances during your stay.
Dress
Shirts and shoes must be worn at all times in the hospital.
Food
Visitors may eat in the cafeteria at the following times:
Monday - Sunday:
Breakfast 6:30 – 10:00 a.m.
Lunch 11:00 a.m. – 1:30 p.m.
Grab & Go 1:30 – 2:00 p.m.
If you are having surgery, your family may wait in the Day Hospital lobby. It is important that your family members keep the volunteer on duty or hospital personnel informed about where they will be during your surgery. If there are changes in the schedule or cases are long, the nurse may need to get in touch with them.
Electrical Equipment
Personal appliances and equipment that plug into an electrical receptacle for operation (electric razor, hair dryer, curlers, radio, TV, tape player, computers, cell phones, etc.) are not permitted due to state and federal safety requirements. However, battery operated devices are permitted. Hair dryers, razors, and electric shavers are available at your request from the nurses’ station.
Mail and Flowers
Your mail and flowers are delivered to the nurses' station on your floor or unit by UNC Health Rockingham volunteers and distributed by the nursing staff. Mail received after you have been discharged will be forwarded to your home address.
Reading Material
Rotary Club of Eden has donated books that patients and visitors may request from the nurses' station in each department. Books are yours to keep.
Restrooms and Baby Changing Stations
There are public restrooms on the patient floors, in the main lobby, in the Day Hospital, and in the Emergency Department. Baby Changing Stations are in all public bathrooms except on patient floors. Health regulations prohibit visitor use of patient restrooms.
Gift Shop
Small Pleasures Gift Shop is located in the main lobby. The gift shop, a project of the Auxiliary, is managed and operated by volunteers. All proceeds are given to the hospital for equipment, services, or scholarships. The gift shop may be reached at 336-627-9711 ext. 171-2483.
Hours: Monday - Thursday - 9:00 a.m. - 5:00 p.m.
Friday - 10:00 a.m. - 3:00 p.m.
