Quality Initiatives and Commitment to Quality Care

UNC Health Rockingham is committed to providing high quality patient care in a safe setting. We are dedicated to optimizing and improving patient safety and outcomes.

Adherence to strict hand hygiene practices is extremely important to the health and safety of our patients. When healthcare employees properly wash their hands, we decrease the chance of our patients acquiring an infection while they are in our care. This saves lives! We use the Clean In, Clean Out program which sets expectations that all employees wash their hands or hand sanitize every time they enter and exit a patient room and also monitors compliance. The hand hygiene goal applies to both clinical and non-clinical staff members because we all keep our patients safe by practicing proper hand hygiene.

You will be cared for by members of our team who understand the necessity of proper hand hygiene. Hand washing is a simple measure, but one we take seriously at UNC Health Rockingham. We encourage patients and visitors to participate in and promote good hand hygiene by following proper hand washing procedures.

UNC Health Rockingham's hand washing process is as follows:

  • Wet hands with warm water
  • Apply soap and rub hands vigorously for at least 20 seconds covering all surfaces of hands and fingers
  • Rinse hands with warm water
  • Dry hands thoroughly using a disposable towel
  • Use the towel to turn off the faucet

You'll be in the care of staff who've been trained on the best practices for fall prevention. We work hard at UNC Health Rockingham to prevent patient falls by using the latest evidence on best practices for fall prevention.

Falls can occur in any type of health care institution and to any type of patient. Changes in the patient's health status, responses to medication, treatments or anesthesia, and being in unfamiliar surroundings are some of the leading causes for patient falls.

Our Pharmacy Department will provide you with assistance from highly trained staff and clinicians who ensure the delivery of pharmaceutical care at the hospital.

Key Annual Initiatives

Everything we do centers around being among the best in clinical and service excellence, patient safety, research and education, and ultimately help people make the best use of medication. Below are some of the successes we have had over the past 12 months.

UNC Health Rockingham has:

  • Maintained ZERO surgical/invasive procedure event errors and product/device events that led to a patient’s death or injury.
  • Maintained ZERO hospital onset infections such as urinary catheter associated infections.
  • Maintained high performance with low readmission rates (readmitted within 30 days of discharge).
  • Held Numerous Safety and Emergency Management Drills throughout the year, including participating in interagency exercises
  • Outperformed annual target goal for evidence-based Sepsis Order Set Utilization for practitioners to aid in the timely treatment of patients presenting with sepsis.
  • Implemented Crisis Prevention Intervention - Advanced Skills Training and “All Teammate” Level I Prevention First Training 
  • Provided Critical Care Obstetrics Training for all Birthing Center nurses

  • Implemented an emergency ring removal kit in the ED thus decreasing wait times and improving patient satisfaction

  • Equipped Cardiovascular and Cardiopulmonary Department with new a Volara System for patients who are unable to perform breathing exercises ordered by the provider to improve their quality of breathing. Studies also show that use of this therapy results in a 1.6 day reduction in hospital length of stay, two day reduction in ICU length of stay, and a 64% reduction in patient ventilator days.

  • Earned High Performing for US News and World Report’s Best Hospitals for Maternity Care and a “Maternity Care Access” Designation in the UNC Health Rockingham Birthing Center.

Last Updated June 2025