Dear Patients and Community Members,

At UNC Health Rockingham, our top priority is providing high-quality care for those we serve that is centered around patient safety and quality outcomes. As an organization, we support our team in achieving a goal of zero preventable harm.

For our team, this means working in an environment of transparency where reporting of adverse events, near misses, and good catches are encouraged, tracked, reviewed and action is taken to prevent future incidents.

We reaffirm our commitment to:

• Maintain high standards of patient care by always evaluating and improving our processes.
• Provide ongoing education and training for our staff, so they have the latest knowledge and skills.
• Promote open communication among staff, patients and visitors to quickly address any safety concerns.
• Use the latest research and new solutions to keep improving your care and health.
• Monitor our performance through quality assurance programs to quickly identify ways to make your care even better.
• Work towards zero preventable harm by using best practices and making safety our top priority.

We are committed to working hard and ensuring every patient gets the best possible care in a safe environment. We appreciate our team’s dedication and the trust our patients have in us.

On behalf of the UNC Health Rockingham and our Board of Directors, thank you for your continued partnership in this important mission.

Sincerely,