High Quality, Safe & Equitable Care
Our focus at UNC Health Rockingham is to deliver safe, high-quality care and outstanding service to every single patient. We have a strong commitment to include our patients and their families in decision making, along with our doctors, nurses and other health care professionals. We are proud of our colleagues and the work they do each day to create a culture of patient safety and quality improvement. We are a nonprofit, 108-bed community hospital preserving excellent, compassionate and trusted care.
We invite you to learn more about some of the work we do every day. Motivated by our mission, quality care is our top priority. UNC Health Rockingham has a strong quality and safety program led by national standards and best practices to ensure care that is:
Safe
Avoiding injuries to patients from the care that is supposed to help them.
Effective
We know the care works and is based on evidence.
Patient-centered
Respectful of and responsive to your individual preferences, needs and values. We want you to be an active part of the care team and let your values help guide clinical decisions.
- We encourage you to learn about your rights and responsibilities as a patient.
- During your visit you will receive a packet of information with useful tips to help you and your care team. You are a vital member of the care team and we encourage you to advocate for yourself.
- After your visit you may receive a survey and we invite you to respond.
Timely
Reducing delays and wait times.
Efficient
Avoiding waste of resources like supplies and equipment.
Equitable
UNC Health Rockingham is committed to identifying and reducing health care disparities. We collect data on race, ethnicity, preferred spoken language for health care, sexual orientation, and ability status. Any disparities identified are assessed for impact and if interventions are required.
Additionally, UNC Health Rockingham ensures that care does not vary based upon age, race, ethnicity, color, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, national origin, expression, or source of payment.
- For more information on our UNC Health Rockingham is committed to our community and improving the health of all North Carolinians, please see the Community Health Needs Assessment.
How We Achieve Quality Care
Monitoring our quality and using evidenced-based care standards allows us to provide you with excellent care and services.
Core Measures of Quality
Why should patients choose a particular hospital? In health care, quality means positive outcomes and the peace of mind of knowing that you are being treated at an excellent organization.
The Hospital Quality Alliance is a public-private collaboration established to promote reporting on hospital quality of care. As a third-party evaluator, Hospital Compare's sole mission is to compare and rank key services.
The Hospital Compare website display how often hospitals provide recommended for patients having surgery, or being treated for a heart attack, heart failure or pneumonia.
Patient Experience
Because quality goes beyond measuring clinical care, we think it is important to know how our patients feel about their care.
For ways that you can get involved and help other patients, please see information on the UNC Health Rockingham Patient and Family Advisory Council.
The Hospital Quality Alliance is a public-private collaboration established to promote reporting on hospital quality of care. As a third-party evaluator, Hospital Compare's sole mission is to compare and rank key services. The Hospital Compare website displays how often hospitals provide recommended for patients having surgery, or being treated for a heart attack, heart failure or pneumonia.
Quality or Patient Concerns
Report relevant, valid information or concerns about our quality and safety to UNC Health Patient Relations at 984-974-5006 or via email.
If your concern isn’t resolved through UNC Health Rockingham, report your concern or register a complaint about UNC Health Rockingham to the DNV:
Complaints may also be submitted online by clicking here, via e-mail to hospitalcomplaint@dnv.com, phone at 866-496-9647, fax at 281-870-4818, or by mail to:
Attn: Healthcare Complaints
DNV Healthcare USA Inc.
4435 Aicholtz Road
Suite 900
Cincinnati, OH 45245
